What the AI does, and what it never does

Turns a conversation into a brief and a shortlist, with reasons.

Picks dishes within a caterer's own package rules and your dietary counts.

Summarises differences and flags things to check. Never ranks by who pays Cateroo more.

From verified reviews only, never from the caterer's own copy.

From your guest list. The list itself is not stored or shared.

Quotes, replies and prep sheets in their own voice, from their own data.

Insurance, council letters, FSA and Companies House records.

Off-platform steering, unsafe allergy answers, fake reviews.

No booking, payment, refund or payout happens without a human tap.

Drafts only. You press send.

Caterers confirm every allergen; unconfirmed dishes cannot go live.

Default search is rating, response rate and hygiene. AI only explains.

Suggests with reasons; an admin decides and the reasoning is logged.

Answers come only from Cateroo listings, prices, reviews and policies.

Guest lists, messages and documents are not used to train models.

Every AI message is labelled. Talk to a human is always one tap away.